FAQs

Frequently Asked Questions

Welcome to Peculiar's FAQ section. Here we answer your most common questions about our sunglasses, shipping, and service. Do you have more questions? We're here to help!

1. What is Peculiar?
Peculiar is your one-stop shop for unique, trendy, and high-quality sunglasses. Our mission is to help you stand out with designs that combine protection, style, and personality.
2. How can I place an order?
Simply browse our collection, choose the sunglasses model you like best, select the quantity, and click "Add to Cart." Then proceed to checkout, enter your shipping information, and that's it!
3. What payment methods do you accept?
We accept credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.
4. How can I track my order?
Once your order ships, you will receive an email with your tracking number. You can track your order from our tracking page or on the carrier's website. For additional assistance, please contact us at support@peculiar.com or +1 786-329-2957.
5. What is your return policy?
You can return your sunglasses within 30 days of delivery, as long as they are unworn, unscratched, and in their original packaging and tags. Email us at support@peculiar.com with your order number and reason for return.
6. How can I exchange an item?
Easy! If you'd like to exchange your sunglasses for a different model or color, email us within 30 days at pbm.llc.miami@gmail.com. We'll help you with the process.
7. Do you ship internationally?
Yes! We ship sunglasses to most countries. The estimated delivery time is 7 to 15 business days, and costs are calculated at checkout. Please note that duties and customs fees are the customer's responsibility.
8. How do I know which size to choose?
Each model includes a size guide with detailed measurements. If you have any questions, please contact us at support@peculiar.com and we will help you find the perfect fit.
9. How can I contact customer service?
Contact us at support@peculiar.com. We are here to help you with any questions about your glasses or orders.
10. What is your privacy policy?
We protect your personal information responsibly. We only use your data to process orders and provide you with optimal service. You can read our full Privacy Policy on the website.

Thank you for choosing Peculiar. Where each pair of glasses tells a unique story.